Privacy Policy

SHIPPING

  • We ship worldwide.

  • USA orders are shipped with Canada Post and international orders are shipped with Fedex.
  • USA:
    Shipping to Canada costs $12 USD. 
    We offer free shipping on Canadian orders over $145 USD.

  • USA:
    Shipping to the 48 contiguous U.S. states ranges from $17.50 - $22 USD.

    Shipping to Alaska, Puerto Rico and Hawaii costs $33.50 USD.

    We offer free shipping on all US orders over $145 USD.
  • INTERNATIONAL:
    Shipping to the following countries costs $30 USD: 

    France, Spain, Germany, United Kingdom, Denmark, Portugal, Luxembourg, Finland, Belgium, Netherlands, Italy, Hungary, Malta, Switzerland, Greece, Austria, Norway, Poland, Sweden, Czechia, Greenland, Ireland, Monaco. 

    Shipping to Japan, Thailand and South Korea costs $35 USD.

    Shipping to Australia, New Zealand and Vietnam costs $42 USD.

  • For other countries, please view the shipping rates calculator located on the Cart page before you proceed to the Check out. 

  • International orders are subject to duty and custom fees. We are not responsible for these charges. The free shipping on orders over $145 CAD does not cover duty and/or custom fees.
  • Please make sure you supply us with a full and correct shipping address, including your apartment number.

  • We don't ship to PO boxes.
  • In the event of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.

     

ORDER PROCESSING

  • You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.

  • Please allow up to 2 days for the activation of your tracking number. 

  • Once your tracking number is active, the approximate time of transit is:

    USA: 3-4 business days.
    International: 4-5 business days.

 

PAYMENTS

  • Payments are made through Paypal or by Credit Card through Shopify Payments.

  • Please note that your bank may apply currency conversion fees.

  • Please note that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.

 

RETURN/EXCHANGE POLICY

  • All sales are final. Once an order has been confirmed, it is processed automatically and cannot be modified/canceled.

  • In the case you were sent the incorrect item or a defective item, contact us at contact@axionfootwear.com.
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