Shipping Policy

When will my order ship?

All orders process to ship within 1-3 business days. 

For newly dropped collections, if an order is placed within 1 week of the release date, please allow 5-7 days for order processing due to high volume.

 

How long will it take to receive my order?

Orders will be shipped with the method selected at checkout. Please allow 1-3 business days for processing in addition to the transit time.

For newly dropped collections, if an order is placed within 1 week of the release date, please allow 5-7 days for order processing due to high volume.

Orders are shipped with either USPS, FedEx, UPS or DHL. A tracking number should be provided via email once your order has been processed to ship. Please allow up to 48 hours for the tracking information to generate prior to contacting customer service. 

Can I change or cancel an order?

Unfortunately, once an order is submitted it is immediately transmitted to an automated processing system. This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not been marked as shipped.

Will you ship Internationally?

Yes, orders are available to shipped Worldwide to most countries. Please note, although we offer International shipping, Axion will not responsible for lost or damaged items. Tracking parcels once they leave the US can be difficult and will be up to the carrier in the final destination country. International orders must be placed at your own risk. We do not offer returns on International orders.

The item says sold out. Will it restock?

Most items offered are limited edition and once they sell out, they will not be made available again with the exception of our apparel and accessories classics.

What is your Return Policy?

We accept returns within 30 days of purchase on unworn items with original packaging and accessories. Returns will not be accepted on any items past 30 days, International shipments or items marked as Final Sale. To obtain a return authorization and return shipping label, please email customerservice@axionfootwear.com

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