You may return your unused product for a full refund within 30 days of the purchase date. Exchanges are not currently supported at this time.
We offer free return shipping on all US domestic orders. All orders ship with a return shipping label in the shipping package. Customers will be responsible for return costs on any international orders
Items must include original tags and/or original shoe or boot box. All items must be unworn, unwashed, free of smoke smell, pet hair, etc. Please try on all shoes and boots in a carpeted area as returns will be refused if received marked or scuffed.
Any item(s) purchased at normal price before the start of a sale will not be credited or refunded for the difference in price once a sale campaign has begun.
Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded.
To request a return, please contact customer service with your order number and items to return and follow the below steps.
Monday - Friday
9:00 AM - 5:00 PM PST.
If you do not receive a response through email, please check your spam or junk folder.
- Customer Service Phone: 1-805-667-8287
- Customer Service Email: firstname.lastname@example.org